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expand What is Egypt On?
Egypt On represents the ICT and outsourcing industries in Egypt.
expand What Business Process Outsourcing (BPO) services does Egypt offer?
One of the marked characteristics of the US$ 400 billion Business Process Outsourcing (BPO) industry globally over the last few years has been the evolution from cost to quality. As a comparatively new player in the market, Egypt has been able to emerge – with a strong value proposition - to take advantage of this new era in BPO. For more information click here.
expand How do I do business in Egypt?
Contact the Information Technology Industry Development Agency (ITIDA). ITIDA is both a focal point for foreign investors, and a strategic advisor to Multi-National Companies (MNCs) investing in the Egyptian ICT sector. It is responsible for improving Egypt’s global IT competitiveness by maximizing the export of IT services, applications and products. Please click here to contact ITIDA.
expand How do I find a partner in Egypt?
Egypt is proving to be an attractive location for world leaders in the ICT industry, surpassing its competitors in the developing world – India and the Philippines – and attracting the attention of major corporations in the developed world, notably Orange, Vodafone and SQS. These corporations are investing heavily in Egypt as a coveted ICT outsourcing location. If you are similarly looking to outsource your business with a dedicated ICT company based in Egypt, and are looking for the relevant partner to suit your business’ individual needs, please view our database or alternatively contact us.
expand How do I find client testimonials?
expand What does ITIDA offer?
Situated on the outskirts of Cairo in the 600-acre modern business park Smart Village, the Information Technology Industry Development Agency (ITIDA) is dedicated to promoting, developing and growing Egypt’s information and communications technology industry with a particular focus on business process outsourcing. As a self sustainable agency, ITIDA plays a leading role in enhancing the Egyptian cyber security and data protection framework towards a more secure e-Business and Business Process Outsourcing (BPO) services positioning. For more information about ITIDA please click here.
expand How do I become a member of ITIDA?
Whether you’re a local, Egyptian company or a large multinational organization, ITIDA can help you set-up your business process outsourcing in Egypt. Members of ITIDA receive a number of benefits that help them establish, grow and develop their company and this is one of the reasons that Egypt is fast becoming a leading global destination for outsourcing services.
Whether you’re a local, Egyptian company or a large multinational organization, ITIDA can help you set-up your business process outsourcing in Egypt. Members of ITIDA receive a number of benefits that help them establish, grow and develop their company and this is one of the reasons that Egypt is fast becoming a leading global destination for outsourcing services.

The support our members receive include:
  • Financial support and subsidies for training programs and initiatives
  • Regular news and updates on regulatory changes and industry news
  • Support in protecting your company’s intellectual property rights
  • Set-up support for entrepreneurs to help nurture small businesses

Click here to register if you are interested in being an ITIDA member or if you want more information about our services.

expand What are the KPIs that we can set to measure the success of the program? When will the KPIs be formulated and announced?

IDC will be sending out a document detailing the flow of the project as well as key deliverables of the outcomes for each significant milestone. Given that this project is more of a long-term engagement and we are only entering the pilot phase now, IDC will work together with ITIDA to develop the KPI's through the course of the program.

expand Can IDC send an email to the Egyptian Firms prior to the interviews informing them with all required documents; discussion parameters etc, so that they would have enough time to prepare for it during the deep dive stage?

ITIDA and IDC teams will shortly send local companies, the workshop presentation, discussion guides, and analysts’ profiles.

expand Why host the Go to GCC event in Dubai rather than Abu Dhabi?

The event in Dubai is a regional event with attendees from different Gulf countries (excluding Saudi Arabia) in the GCC region who would prefer having the event in Dubai. Additionally most of the system integrators and channel partners are headquartered in Dubai.   We will also be targeting specialized Abu-Dhabi based systems integrators who will be invited to the Dubai event.

expand Why not host a GTM event in Egypt and invite channel partners from the GCC to Egypt?

Hosting the event in the targeted markets gives a good chance for system integrators and channel partners to get introduced to Egyptian companies. After the relation between both parties develops we can assess the potential of having a regional event in Egypt.

expand What are the strategies that IDC will use to make SIs and channel partners willing and keen to be part of this program?

IDC's role within this project is to understand what the appetite, demand and requirements are for partnership from the Gulf companies and to support the Egyptian companies in correctly positioning to satisfy these requirements.  IDC will target the communication with the Gulf companies to focus on need fulfillment.  By following a research led Go to Market strategy, the Egyptian companies, with the support of IDC & ITIDA will be positioning solutions that satisfy a need rather than doing a generic sales pitch.  Unlike other consulting firms, IDC is exclusively focused on the IT & Telco sector and have long-standing and strong relationships with the Gulf based organizations.  Given our traditional focus on these markets, IDC have helped and assisted Gulf companies for many years, we believe our relationships in the Gulf will come in handy during the interview process.  Our assessments of the Gulf companies will entail detailed Gaps Analysis and we will provide realistic and targeted assessments of areas where Egyptian companies have the opportunity to fill these gaps. 

expand How can IDC or ITIDA assist Egyptian companies in tackling obstacles faced during business practices in KSA ex: Visas, governmental regulations etc?

IDC will be guiding each short listed company on the operating environment within each country, the challenges, hurdles, obstacles, competitive environment etc during the workshops, as these will be the areas that the Egyptian companies will need to be able to effectively tackle during the one-on-one meetings.  IDC will also be analyzing drivers and inhibitors within each Gulf country and these will be submitted to ITIDA who will work with other stakeholders to try over come some of these obstacles.

expand Does IDC have a projection for the expected growth / IT spending for targeted regions?

IDC sizes and forecasts each market and has a strong understanding of dynamics of each region and will be advising the short listed companies during the workshops.  

expand Does IDC have an estimated figure of the amount of revenues that can be generated out of this program?

In terms of the potential opportunity for the Egyptian companies, it is too premature to comment at this stage of the project as we are only entering the opportunity assessment phase now.   We would have a much stronger idea of the demand post the research phase.  It is a pilot program and the research on both sides will give us a more realistic assessment of the real opportunity.  It is critical to understand that this is a long- term program, and should this be successful, this pilot program will be replicated to other regions in the world.

expand Did IDC organized similar events? Was it successful? What were the results?

IDC has been working with ICT vendors, channel partners, government agencies worldwide for a number of years and as part of our work we have assisted our clients in numerous ways including:  opportunity assessments, partner recruitment, opportunity analysis, potential forecasting and go-to market events.   We have also worked on somewhat similar assessments in KSA, Morocco and several other countries in APAC & Europe.  These programs have provided us with valuable experience on what strategies are effective.  Our customers have benefited from:  increased foreign investment in their ICT sector, better understanding of core competencies and focus, independent and insightful profiling, better understanding of their competitive environment and where opportunities exist within particular solutions, technology areas or industry sectors.  Our very successful events team has also consistently delivered valuable platforms for ITC buyers and partners to interact.

expand In terms of export readiness, some companies are more mature than others. Will the program support these companies in identifying short term partnerships (Quick Wins)?

We realize that some companies will be more ready than others to engage quickly in partnership and we realize that there may be short term opportunities uncovered during the course of the program, however, in order to be successful, this project needs to be very process driven as it is part of a broader development strategy. 

expand Some SMEs are too small to capture the deal, can the program help in clustering these SMEs and helping them to work together to capture the deal?

The program is a horizontal program, and it’s focused on supporting the ICT companies in developing partnership opportunities. In the future there will be other vertical programs that serve specific niches. 

expand What is ITIDA doing about e-voting?

The Information Technology Industry Development Agency, ITIDA, has been tasked with initiating and sponsoring a dialogue that engages IT companies, NGOs, legislative and legal experts, and various parties of the society to examine the possibility of providing e-voting solutions and its legal frameworks. The discussions, over the past month, were conducted by three committees tackling the technical, societal, and legal aspects of the process. Currently, the discussions are in their final stages and should be wrapped up within the coming days. A report, detailing the outcomes, recommendations, and possible technical solutions, will be presented to higher authorities for a decision on next steps and the possible course of action. Despite the fact that Egypt is ready from a technical point of view to conduct e-voting, the legislative and legal framework needs to be amended to provide an environment that would enable Egyptians to vote electronically. Given the sensitivity of the endeavors, the participants are very much aware of the challenges and are currently engaged in some efforts to amend the legal framework and will announce the results of these efforts in the coming weeks.

expand What are the objectives of the program?
The objective is to build the ICT SMEs capacities to improve and streamline their business practices in areas of Strategy, Operations, and Finance in order to achieve a better competitiveness in both local and international markets.
expand Which companies are taking part in the consortium?
The program provides consultancy services.

The consultancy provided is based on the SOFT (Strategy, Operations and Finance Transformation) Methodology as initially provided by Atos Consulting, and then enhanced and updated by ITIDA.

A GrowIT team of consultants will work with selected companies, throughout 2 main phases, to identify operational inefficiencies and skills gaps and recommend and implement methods to enhance efficiency and increase competitiveness.

Phase I: Assessment:

  • Assess on the company’s business management practices .
  • Provide a diagnostic report and identify areas for development based on business priority (financial, marketing, human resources, business development.. Etc) .
  • Build a Business Upgrade Plan (BUP) defining the exact best practices to be delivered according to a time plan .
PhaseII:Implementation:

During this phase the business best practices agreed on he BUP are delivered through a team of qualified consultants.
expand When is batch 3 expected to start?
Batch3 is expected to start in May 2014 after finalizing the registration and acceptance phases.
expand How can the company apply/register for the program?
The company can register online through ITIDA website. Link: login.itida.gov.eg – write down your user name and password to sign in to register to the program.
expand What is the profile of the consultants engaged?
ITIDA has a pool of qualified local consultants, who have both scientific and business experiences in the areas we offer the program services for.
expand What is the duration of the program?
The filtration phase after the registration closes takes about 1 month. And once the company is selected, an agreement is signed with ITIDA for program execution. The actual consultancy services delivery takes 4-5 months on average.
The filtration phase after the registration closes takes about 1 month. And once the company is selected, an agreement is signed with ITIDA for program execution. The actual consultancy services delivery takes 4-5 months on average.
expand What are the eligibility criteria of applying Companies?
The eligibility criteria are:
  • The company should be of an MSME profile. (Number of employees: (for micro companies [3 – 10], for small companies [10-49] and for medium companies [ 50 – 249] Full time employees) .
  • A 51% Egyptian owned .
  • A valid registered company in ITIDA database .
  • A prominent list of business accounts in the last two years indicating the customer name/contacts and the company’s own product/service delivered .
expand What is the cost of participation in the program?
ITIDA subsidizes 90% of the total cost of the direct consultancy services and 100% of the consultancy management. Companies are only due to pay 10% of total cost of the direct consultancy service, which is estimated at EGP 6000 on average.

This is paid through two installments: A 50% down-payment effective after signing the letter of commitment/contract and at the start of the consultation services delivery.

And another 50% upon completion of the beneficiary company’s business upgrade plan and adjusted according to the exact number of days consumed.
Further information
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